FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. 

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@hormonelab.co.uk just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@hormonelab.co.uk , we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Yes, we will be able to alter your order if you need to do so. We even may be able to add or remove tests before our lab completes the process. If you need to alter your order you need to contact us on info@hormonelab.co.uk before we complete your testing process.

Orders that require shipping within the UK. will be delivered within three to four workig days, depending on your preferred shipping method. You may use first class or next delivery and your order can be delivered with 24 to 48 yours. Shipping to countries outside of the UK. may take up to 7 days. Please get in touch vie email on info@hormonelab.co.uk if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to most regions worldwide. You will see the cost of shipping at the check out before you place your order.

Shipping costs depend on the item you’ve ordered, the method you choose and the country where it’s being delivered. Shipping costs will be listed at the check out before you complete your order.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. We offer exchanges if it is needed. 

Please contact our customer service team via info@hormonelab.co.uk .  Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to return the item to the address we provide to you. You will need to arrange and pay for suitable packaging when returning an item.

We send return notes (Address for return delivery) by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@hormonelab.co.uk with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

No, unfortunately we don't.