Hormone Lab UK is committed to selling high quality products and services at approved standards. If you wish to return a product, it must be unopened, unused and in good condition. You must keep your receipt, invoice or order number as proof of purchase.
Retail Sales (Individual Customers): After receiving your product you have 15 working days to request a replacement or ask for a return without giving any reason. If a customer changes his/her mind to return our product they will be responsible for shipping cost.
Wholesale (Clinics, Hospitals, Agents etc) : After receiving your product you have 7 working days to request a replacement or return products. Wholesale customers must have a good reason (defect, broken etc) to request a replacement or a return. We may not accept replacement or returns off wholesale buyers without a good reason. The shape, weight, package or colour of our products might be different than those shown on our website and this cannot be a reason to request a replacement or return, unless there is a significant difference in its function and/or quality.
Please note that each order is checked twice before being shipped. We will be responsible for all the shipping charges incurred if we should ship the wrong or a defective item.
When returning the product for replacement or refund please use a trackable/traceable service.
Refund: As soon as we receive a product for return we will make a full refund. If you ask for a replacement we will reimburse any cost difference as soon as possible.
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