Our terms and conditions are subject to change without prior notice to our customers.
Shipping to Customers:
Dispatch Time & Method: Any orders received before 3pm will be dispatched on the same day, either by post or courier service. Any orders received after 3pm will be dispatched the next day. If your order is urgent, please contact us by email or telephone and we will endeavor to meet your requirements.
Standard Delivery (2nd Class Delivery): You should normally expect your delivery in 2-3 working days.
Fast Delivery (1st Class Delivery): You should normally expect your delivery in 1-2 working days.
Next Day Delivery (Special Delivery): You should normally expect your delivery in Next Day.
Weekend Delivery (Saturday Delivery): If you place your order on Friday, you should expect your delivery on Saturday.
Urgent Delivery: If you need your product urgently please contact us by email or telephone, providing exact requirements, we will endeavor to dispatch your order with an appropriate postal or courier service.
International Delivery: International customers should expect to receive their deliveries within 3-7 working days. This depends on the service selected at the time of purchase.
Confirmation: After dispatching your products we will send you a confirmation email.
Late Delivery: After receiving a confirmation email from us, you should receive your products within a maximum of 5 working days. If you do not receive your products within this time frame please contact us. Please visit Contact Us section for our contact details.
Out-of-Stock Products and Back Orders: At Hormone Lab, we aim to provide customers with high quality products and services. Unfortunately it is possible that we may sometimes run out of stock, in this case we will contact you either via email or telephone. If you want to place a back order, we will inform you of the estimated time frame. Alternatively we might be able to offer you similar products, if you wish to accept one of these products, we will deal with it accordingly.
Responsibility: We are not responsible for late delivery if it should occur for a reason that is beyond our control, such as strike, accident, post office/courier mistake, act of god etc. However we will do our best to provide a high standard of service to our customers and take responsibility when appropriate.
Shipping To Laboratory: Customers are responsible for shipping their sample to ZRT Laboratory based in USA. Shipping usually cost between £8-£10 if the customer send via Royal Mail (Post Office) and it usually takes 3-5 working days to reach the Laboratory. Your sample usually remain fresh up to 30 days.